A phone call is free. If I can't fix it, you don't pay.
In your home
$140
first hour, then $35 per 15 minutes
Seniors and pension card holders
$120
flat, covers up to 90 minutes
One price, no clock. If it takes longer than 90 minutes, I'll tell you before I keep going ($30 per 15 minutes after that). Show me a Seniors Card, Pensioner Concession Card or Commonwealth Seniors Health Card on the day.
Over the internet
$119
flat rate, Australia-wide
For software problems when your internet is working. I connect to your screen while you watch.
Seniors pay one flat price for up to 90 minutes. Everyone else pays for the first hour, then 15-minute blocks, never a full extra hour. Need me today? Same-day visits are $40 extra; next business day is the normal price.
$0 within 15 km of Macgregor. $25 out to 25 km. $50 out to 35 km. Further than that we agree a price on the phone first.
Tap your card, cash, or bank transfer. I email the invoice before I leave the driveway.
Microsoft 365, networks and WiFi, printers, staff computers, backups. I ran pubs and hotels for 18 years, so if the kitchen printer dies on a Friday night I understand why that can't wait until Monday.
On site: $160 for the first hour, then $40 per 15 minutes. Monthly arrangements available. A phone call is free, so ring me and we'll work it out in ten minutes.
Before starting, we agree on the problem you want fixed. If I cannot fix that agreed problem, you pay no labour or travel charge for that visit. A diagnosis or recommendation alone does not count as a fix. Any parts or third-party purchases require your separate approval before ordering. This promise does not limit your rights under Australian Consumer Law.
I'll tell you the price before buying anything and you decide. Sometimes the honest answer is that a new computer is cheaper than fixing the old one. I'll say so.
Yes. I use RustDesk, which is encrypted. You approve the connection, you watch everything I do, and once we hang up I can't get back in without your permission.
Usually within a day or two, sometimes the same day. Ring and I'll tell you straight away.
Of course. Family often ring on behalf of a parent. I'll call you both to confirm a time, and I'm happy to ring them afterwards to explain what I did.
Prefer to try something yourself first? Athena, my free troubleshooting helper, walks you through the common ones.